The Ultimate Guide to Understanding IT Managed Services
What are IT Managed Services? Simply put, IT managed services involve outsourcing the oversight and maintenance of various IT processes...
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Simoda understands that every business has unique IT needs and challenges. That's why we offer a flexible range of IT support services, from traditional vendor warranties to full outsourced managed IT solutions.
IT Managed Services
IT Support for Businesses of All Sizes
Our Comprehensive IT Managed Services Offerings
Software Support
Our experts provide comprehensive support for your software applications, ensuring they are up-to-date, secure, and performing optimally.
Outsourced IT
We take over the management of your entire IT infrastructure, providing you with peace of mind and allowing you to focus on your core business activities.
Managed Service
We proactively monitor and manage your IT systems, identifying and resolving potential issues before they cause downtime or affect productivity.
Extended Warranties
We offer extended warranties for your IT hardware, extending your coverage and minimising unexpected costs.
1st, 2nd & 3rd Line Helpdesk
Our dedicated helpdesk provides responsive support to your end users, addressing their IT issues promptly and effectively.
Issue Triage
We efficiently prioritise and assign IT issues based on their severity, ensuring that critical problems receive immediate attention.
Guaranteed Fix*
We guarantee a 1-hour response time (Premium Service only) for all IT issues, minimising downtime and business disruptions.
*hardware replacement only.
Tiered IT Support Solutions
Simoda offers a tiered structure of IT support services to cater to your specific needs and budget. Our core offering includes 1st, 2nd and 3rd line remote support for end users, along with comprehensive network infrastructure support. We also offer optional bolt-ons, such as Cybersecurity Managed Services, Backup Management and Support, and Patch Management.
Our Packages
Standard
A user-based support contract concentrating on supporting desktop / laptop users operating systems & standard applications
Remote User Support
Standard Business Hours 9am – 5pm
4 Hour Response
OS & Standard Apps Support
User Management
Annual Business Review
Procurement Support
Customer Portal
Premium
A modern approach to solving business IT challenges where you need the comfort of professional no nonsense support, each user has unlimited IT support, infrastructure support is tailored to your environment, and we also provide you with industry leading additional options
Remote User Support
1 Hour Response
OS & Standard Apps Support
Extended Business Hours 8:30am – 5:30pm
End User Software Install
3rd Party Software Escalation Support
Patch Management
User Management
Pro-active System Monitoring
Infrastructure Support
Quarterly Business Reviews
IT Budget Planning & Procurement Support
Customer Portal
Specialist
A bespoke service for businesses who have specialist / complex requirements
Line of Business Applications
Bespoke Applications
Complex Systems
Legacy Systems
Global Locations
Bespoke Services
IT Support Additions
User Additions
Cloud Backup For 365
Apple iOS Device Support
Mobile Device Management
Service Additions
Hardware break-fix
24 x 7 x 365 Support
Weekly On-Site Support Visits
Annual, ¼, Monthly Billing
Infrastructure Additions
Cloud Backup
Infrastructure DR
24 x 7 x 365 NOC
Infrastructure as a Service
Value Services
Virtual IT Director
Quarterly Security Audits
Software Asset Management
Public Cloud Optimisation
Cyber Security Additions
End Point Protection
Email Security
Web Security
24 x 7 x 365 SOC
Cyber Essentials
Security Awareness
Value Services
IT Sustainability Strategy Planning
Database Management
Citrix Support
IT Training
Addressing Your IT Challenges
Simoda's IT Managed Services are designed to address the common pain points faced by businesses of all sizes:
Limited IT Resources
Our team of experts augments your existing IT resources, providing the expertise you need to support your growth.
Rising IT Support Costs
We offer cost-effective IT support solutions that align with your budget and provide a high return on investment.
Centralised Support
Our centralised IT support number simplifies communication and streamlines issue resolution.
Application Management
We manage your Microsoft 365 application as standard, ensuring optimal performance and security.
Local IT Support
Our local engineers provide in-person support to your users, ensuring prompt and personalized assistance.
Eliminate IT Worries and Focus on Growth
Partner with Simoda's IT Managed Services and let us handle your IT complexities, while you focus on driving your business forward. Our expert support will ensure your IT systems are always up to date, secure, and performing at their best, empowering you to achieve your business goals without disruptions.
Contact us today to learn more about how Simoda's IT Managed Services can transform your IT operations and propel your business to new heights.
Serving Diverse Industries
Simoda's IT Managed Services are tailored to meet the unique requirements of a wide range of industries, including:
Manufacturing
Marketing / Media
Retail
Professional Services
Financial Services
Technology
Engineering
Construction
Logistics / Distribution
Partners
Managed I.T Support
Industry
Automotive
Issue / Challenge / Objective
Lack of qualified IT staff
Old application stack
Poor wireless signals
Results
All systems monitored 24x7
365 deployment
Improved customer experience
Hardware Support
Industry
Electronics
Issue / Challenge / Objective
35% support price increase
Additional SLA required
Legacy equipment
Results
Price reduced by 45%
24x7 4 hour fix
Time to plan refresh
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