If your business is still clinging to outdated communication systems, it’s high time for a change. The future is here, and it’s powered by AI. Simoda, in partnership with RingCentral, is here to show you why migrating to cloud-based communications with cutting-edge AI features is not just an upgrade, but a necessity.
Why Switch to Cloud Communications?The benefits of moving to a cloud-based phone system are clear. Traditional on-premises systems are expensive, inflexible, and a nightmare to maintain. Switching to the cloud means scalability, cost-efficiency, and seamless updates. No more costly hardware or long downtimes – just smooth, efficient operations that grow with your business needs.
Key Factors When Switching ProvidersMaking the switch to a new AI-powered call centre or cloud communications provider isn’t a decision to be taken lightly. Consider the compatibility with your existing systems, the quality of customer support, and robust security measures. Then there’s your existing contract end date but the good thing is that you can start engaging with us way before your existing contract end date to get a view of the capabilities and cost / efficiency savings that a new, AI-powered platform like RingCentral could bring. These elements are crucial to ensure a smooth transition and to maximise the benefits of your new communication system.
AI-Powered Innovation with RingCXRingCentral’s RingCX is a game-changer in the world of contact centre solutions. Here’s why:
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Intelligent Virtual Agents: Utilising Google Dialogflow, these virtual agents efficiently manage voice and digital channels, delivering swift and accurate responses to customer queries.
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Real-Time Transcriptions and Summaries: AI-driven tools handle real-time transcription and generate post-call summaries, allowing your team to focus on the conversation rather than note-taking. This feature ensures that all interactions are accurately documented and seamlessly integrated into CRM systems.
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AI-Driven Workforce Management: Real-time assistance tools guide agents during interactions, reducing training time and improving customer service quality. Automated quality management and conversation analytics empower supervisors to provide targeted coaching and performance evaluations.
Seamless Omnichannel SupportRingCX offers a comprehensive omnichannel experience, supporting over 20 digital channels including email, SMS, live chat, and more. This ensures that your customers receive a consistent and high-quality experience, regardless of how they choose to interact with your business.
Enhancing ROI with AIInvesting in RingCentral’s AI capabilities can significantly boost your return on investment. By automating routine tasks and enhancing decision-making processes, businesses can reduce operational costs and increase productivity. Integrations with platforms like Salesforce and Zendesk streamline workflows, eliminating data silos and driving better business outcomes.
A Word of Advice? Embrace the Future.Say yes to RingCentral’s AI-powered solutions. Simoda’s got your back – guiding you through this transition so you can maximise those benefits.
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Summer Offer: Don’t snooze on our exclusive summer offer. Getting up to £2,000 credit back to your account is our Simoda gift to you when you upgrade with a RingCentral solution for your business (qualifying products only).
Remember, the future isn’t waiting; it’s knocking. Open the door, and let AI in. Your business will thank you.
For more information, go to our RingCentral page. Let’s make your business smarter, faster, and more efficient with AI-driven insights. It’s time to get serious about your communications with Simoda and RingCentral.
